Delete Your Account

To request deletion of your Perak customer account:

1. Open the Perak app and log in.
2. Go to Profile → Settings.
3. Tap Delete Account and confirm.

Your request is submitted as a support ticket and processed within 7 business days. This action is irreversible once completed.

Store owners and staff should contact our support team at support@perak.in with the registered store email or phone number to request account and data deletion. Requests are processed within 7 business days.

Once your deletion request is processed, we permanently delete:

• Your profile information (name, email, saved addresses)
• Your login credentials and authentication tokens
• Saved preferences and app activity data

We retain certain records where required by law or legitimate business need, even after account deletion:

• Order and transaction records, including invoices and payment references, retained for up to 8 years to comply with Indian tax and accounting regulations
• Records required for fraud prevention or dispute resolution, retained as long as legally necessary

For questions about data deletion, contact support@perak.in.